You will be a team player in the efficient running of our Service support. Assisting in maintaining effective and accurate communications between our suppliers’ dealers and end Customers.
- Responsible for field/remote aspects of aftersales service
- Machine assemble and repair
- Liaise with dealers on daily basis to resolve technical and customer issues
- Daily in Person and on-phone, guidance, and technical support
- Coordinate with suppliers to resolve any customer queries
- Collaborate with team members and management on regular basis to manage and develop the dealer network.
- Attend product training internally and internationally
- Regular Dealer Visits
- Maintaining daily Records of service support and product issues
- Furnish Weekly reports.
- Participate in-field technical and sales training
- Assist other areas of the business where required
- The ideal candidate will be Energetic, Organised and a Team Player, with the ability to continually learn and adopt
- Knowledge of the operation of warranty systems and processes
- Knowledge of retail service dept processes and practices
- Familiarity with farming practises machine operation, maintenance, and service.
- Willingness to learn and develop a career within the company
- Proactive approach to work, with proven ability to work on own initiative and ability to prioritise tasks according to urgency
- Flexibility to travel abroad when required
- Proficient with Ms Office (Outlook, Word, Excel) and other Microsoft packages (an advantage)
- Full clean driver’s license
IAM Agricultural Machinery benefits.
- Working for a long-established Irish business
- Great opportunity for you to be part of a friendly, professional team
- Extensive training will be provided where and when required
- Entitlement after 6 months to participate in IAM’s Retirement pension plan which includes income protection.
- 21 days holidays per year increasing with the length of service
- IAM will develop your skills while fostering your talents
- Competitive salary, reimbursement of expenses incurred and training opportunities.
- Company vehicle with all expenses paid
- Company Phone
Apply To email@example.com